Unfortunately, errors and mistakes can be a frequent occurrence in the workplace. However, they can often be avoided through instructions that clearer, more precise instructions. Here is how you can write better work instructions.
More effective work instructions
Create user-oriented instructions
Operating procedures and work instructions are intended to improve employees’ working routines. Unfortunately, documents of this type are rarely drafted with this purpose in mind. However, it is essential to design them with a focus on the users of the documents, their daily tasks, and their working environments, while maintaining compliance with production and safety standards. The information must be complete, accurate and easy to understand in order to prevent human error.
Focus on what matters
Many work instructions provide too much technical detail. Even though it is always useful to include some detail, not everyone needs to know every last detail. It has been proven that our brain ignores certain information that it considers unnecessary. Take the same approach to writing operating procedures and work instructions and leave out details that are excessively technical. If you want to go further, refer to J.M. Carroll’s work on minimalism in technical writing and consult the DOKIT team’s 10 tips for writing high-quality technical documentation.
Leave out details that are excessively technical in your work instructions.
Choose easily understandable, accessible vocabulary
The text that describes work instructions is sometimes too complicated, with terms that are expressed in language that is too technical. These texts must be written in a clear and concise tone so that everyone can understand them. Avoid using jargon as much as possible: choose simple words instead.
Choose pictures over abstract text
Sometimes, a picture says a thousand words. At work, a task can be easier to understand if it is described in images, rather than described in a long and complex piece of text. In other terms: choose simplicity and visual appeal.
Write action-oriented instructions
Procedures are often written by engineers and are more like a description of the features of the machine than instructions enabling the user to perform tasks safely and with confidence. Improve your employees’ experience by having instructions written by writers who can put themselves in the workers’ shoes.
Provide a more accessible experience
Employees need to get the right information at the right time. In the design phase, think about the best way to distribute instructions to your users at an early stage. Does this mean making instructions accessible offline, displaying them on the screen of a machine, providing a QR code or using NFC? An employee performing a task for the first time will need to access the instructions while doing so, at the place where the task is to be performed.
Integrate your instructions into your training process
Learning about what an operation involves is not always enough to understand the context of the task — especially in more complex cases. Users must start with a full understanding of the context. Instructions, when properly designed, become crucial element of the training system, enabling employees to immerse themselves in their working environment. Your instructions must be integrated into your internal training systems such as LMS, E-learning, Mooc, or face-to-face training.
Instructions, when properly designed, become crucial element of the training system.
Implement a continuous improvement process
Your employees must be able to share their feedback, questions or suggestions for improvement. More experienced users will be able to offer useful and practical information on existing operating procedures. Monitor the feedback that you receive to ensure your instructions are updated continuously.
Dokit offers a solution to ease the transfer of knowledge within organisations. The Dokit platform allows you to create, manage and share work instructions, guides or any procedure in a structured, visual and collaborative format.
To learn more about the Dokit platform and our services, visit our website at www.dokit.io